The City of Houston Fiber Department is responsible for managing and maintaining the city's fiber optic network, provisioning customers, and taking care of city networks and computer infrastructure. The Fiber Department monitors network performance, oversees user access to the networks, maintains backups of city hardware and software, installs and maintains computer software and hardware,  and plans for network infrastructure upgrades for new applications and services . Our mission is to provide quality internet services to the residents and businesses of the City of Houston. The Department currently consists of two staff members that maintain and administer the networks. The City of Houston Electric Department assists with fiber optic installs on city-owned poles and provides hardware assistance where needed.


IT Director/Network Broadband Specialist: Randon Brown

Fiber/IT Technician: Doug Sutton


Fiber Department Announcements

Quick Links:

Sign-Up Form: https://forms.office.com/r/VfA0uE4GeD

Customer Portal: https://customerportal.houstonmo.org/

Commercial CIQ Form: https://forms.office.com/r/x8WPzyAmVU

Frequently Asked Questions Page: https://houstonmo.org/fiber-faq/

Residential/Business Customers without Unique Networking Needs:

Step 1 - Sign-Up for Fiber Internet Today! https://forms.office.com/r/VfA0uE4GeD

Step 2 - You will receive an email from our systems informing you that we received your request and that we will be updating your account information in our systems. Then, you will receive an email regarding a contract that must be signed prior to receiving service. (Note: this will not be immediate)

Step 3 - A technician will make contact with you to assess your install location.

Step 4 - Your installation will be scheduled to be completed. (Time will vary based upon complexity).

Step 5 - Once installation is complete, one invoice will be sent out immediately upon account activation which will include the one-time installation fee, monthly bandwidth package fee, and router rental fee.  This is due 10 days from the date of account activation.  The bandwidth service and monthly rental fee is pro-rated from the activation date until the next billing cycleBilling will normalize the second month with all regular fees which include the selected bandwidth package and monthly ONT (router) rental fee. A second invoice will be generated from our systems on the 8th for the upcoming month's service and are payable on the 20th.  All monthly fees are due and payable on the 10th day of the month. A late fee of 10% will be assessed after the 20th and disconnections will occur on the 25th of the month at 10:00 am if not paid in full.  Billing notifications are sent via email. We do NOT accept cash or checks. For questions regarding billing, please contact City Hall at 417.967.3348

Step 6 - To manage your account, pay your bill, or submit a trouble ticket, navigate to https://customerportal.houstonmo.org/.

Business Customers with Unique Networking Needs:

We have an extra step involved for business customers with unique networking needs. Please be sure to finish step 1 and 2.  Please note that we are not able to accommodate every need as all networks are different and can vary.

Step 1 - Sign-Up for Fiber Internet Today! https://forms.office.com/r/VfA0uE4GeD

Step 2 (Required) - Are you a business customer with unique networking needs?  Do you have your own router, plan to keep it,  and have a need for static IP addressing? - Please fill out the (CIQ) Customer Information Questionnaire Form: https://forms.office.com/r/x8WPzyAmVU

Step 3 - You will receive an email from our systems informing you that we received your request and that we will be updating your account information in our systems. Then, you will receive an email regarding a contract that must be signed prior to receiving service. (Note: this will not be immediate)

Step 4 - A technician will make contact with you to assess your install location.

Step 5 - Your installation will be scheduled to be completed. (Time will vary based upon complexity).

Step 6 - Once installation is complete, one invoice will be sent out immediately upon account activation which will include the one-time installation fee, monthly bandwidth package fee, and router rental fee.  This is due 10 days from the date of account activation.  The bandwidth service and monthly rental fee is pro-rated from the activation date until the next billing cycleBilling will normalize the second month with all regular fees which include the selected bandwidth package and monthly ONT (router) rental fee. A second invoice will be generated from our systems on the 8th for the upcoming month's service and are payable on the 20th.  All monthly fees are due and payable on the 10th day of the month. A late fee of 10% will be assessed after the 20th and disconnections will occur on the 25th of the month at 10:00 am if not paid in full.  Billing notifications are sent via email. We do NOT accept cash or checks. For questions regarding billing, please contact City Hall at 417.967.3348

Step 7 - To manage your account, pay your bill, or submit a trouble ticket, navigate to https://customerportal.houstonmo.org/.

Internet Pricing:

Residential Packages (monthly)

Bronze Package: - 25 Mbps @ $30.00

Silver Package - 50 Mbps @ $55.00

Gold Package - 100 Mbps @ $70.00

Platinum Package - 1 Gbps @ $90.00

Residential ONT (Router) Rental Fee: $3.00

Business Packages (monthly)

Basic Package - 50 Mbps @ $75.00

Bronze Package - 100 Mbps @ $125.00

Silver Package - 250 Mbps @ $170.00

Gold Package - 500 Mbps @ $210.00

Platinum Package - 1 Gbps @ $250.00

Business ONT (Router) Rental Fee: $5.00

Static Public IP Addresses: Customers who do not have unique IP needs will be assigned a standard private DHCP IPV4 address. IP blocks are available in a /30 (4 IP addresses) - $12.00, /29 (8 IP addresses) - $24.00, and a /28 (16 IP addresses) - $48.00.

Note regarding speed tests and bandwidth availability

Internet speeds for residential users are considered "best effort" meaning that speeds are "up to 1 Gbps". When running speed tests, ensure that a wired cable is plugged in as wireless speeds can vary due to numerous factors. Additional information can be found on this via our Fiber FAQ page located at https://houstonmo.org/fiber-faq/.

Internet speeds for commercial customers are in a tiered system that grants priority to the business/commercial customer over residential customers. We are not able to offer guaranteed Service Level Agreements at this time.