The City of Houston Fiber Department is responsible for managing and maintaining the city's fiber optic network, provisioning customers, and taking care of city networks and computer infrastructure. The Fiber Department monitors network performance, oversees user access to the networks, maintains backups of city hardware and software, installs and maintains computer software and hardware, and plans for network infrastructure upgrades for new applications and services . Our mission is to provide quality internet services to the residents and businesses of the City of Houston. The Department currently consists of two staff members that maintain and administer the networks. The City of Houston Electric Department assists with maintaining outside plant operations.
IT Director/Network Broadband Specialist: Randon Brown
Fiber/IT Technician: Doug Sutton
Notice
All four PON service areas are now operational! We are currently working towards finishing up a backlog of customers that have signed up for internet services. We appreciate your patience as we continue moving forward. We assure you that the wait will be worth it!
Federal Communications Commission Broadband Labels
What is this?
Acquired from the FCC: Broadband Labels are designed to provide clear, easy-to-understand, and accurate information about the cost and performance of high-speed internet services.
The labels are modeled after the FDA nutrition labels and are intended to help consumers comparison shop for the internet service plan that will best meet their needs and budget. More information here: https://www.fcc.gov/broadbandlabels
Note: Commercial Plan to go in effect January 1st, 2025 and applies to customers who have bridged connections and are utilizing static public IP addresses.
