Fiber

Sign-Up Form: https://forms.office.com/r/qcbfDuspV3

Customer Portal: https://customerportal.houstonmo.org/

Customer CIQ Form (Businesses or entities with advanced connection needs only): https://forms.office.com/r/HN7Sgxprnp

Frequently Asked Questions Page: https://houstonmo.org/fiber-faq/

Test Your Internet Speed: https://cohfiber.speedtestcustom.com/

Step 1 - Sign-Up for Fiber Internet Today! https://forms.office.com/r/qcbfDuspV3

Step 2 - You will receive an email from our systems informing you that we received your request and that we will be updating your account information in our systems. Then, you will receive an email regarding a contract that must be signed prior to receiving service. (Note: this will not be immediate)

Step 3 - A technician will make contact with you to assess your install location.

Step 4 - Your installation will be scheduled to be completed. (Time will vary based upon complexity).

Step 5 - Once installation is complete, one invoice will be sent out immediately upon account activation which will include the one-time installation fee, monthly bandwidth package fee, and router rental fee.  This is due 10 days from the date of account activation.  The bandwidth service and monthly rental fee is pro-rated from the activation date until the next billing cycle. Billing will normalize the second month with all regular fees which include the selected bandwidth package and monthly ONT (router) rental fee. A second invoice will be generated from our systems on the 8th for the upcoming month's service and are payable on the 20th.  All monthly fees are due and payable on the 10th day of the month. A late fee of 10% will be assessed after the 20th and disconnections will occur on the 25th of the month at 10:00 am if not paid in full. A $25.00 re-connect fee will be assessed on the day of account disconnects.   Billing notifications are sent via email. We do NOT accept cash or checks. For questions regarding billing, please contact City Hall at 417.967.3348

Step 6 - To manage your account, pay your bill, or submit a trouble ticket, navigate to https://customerportal.houstonmo.org/.

We have an extra step involved for business customers that need bridged connections and/or static IP addresses. Please be sure to finish step 1 and 2.  Please note that we are not able to accommodate every need as all networks are different and can vary.

Step 1 (Required) - Please fill out the (CIQ) Customer Information Questionnaire Form: https://forms.office.com/r/HN7Sgxprnp

Step 2 (Required) - Sign-Up for Fiber Internet Today! https://forms.office.com/r/qcbfDuspV3

Step 3 - You will receive an email from our systems informing you that we received your request and that we will be updating your account information in our systems. Then, you will receive an email regarding a contract that must be signed prior to receiving service. (Note: this will not be immediate)

Step 4 - A technician will make contact with you to assess your install location.

Step 5 - Your installation will be scheduled to be completed. (Time will vary based upon complexity).

Step 6 - Once installation is complete, one invoice will be sent out immediately upon account activation which will include the one-time installation fee, monthly bandwidth package fee, and router rental fee.  This is due 10 days from the date of account activation.  The bandwidth service and monthly rental fee is pro-rated from the activation date until the next billing cycle. Billing will normalize the second month with all regular fees which include the selected bandwidth package and monthly ONT (router) rental fee. A second invoice will be generated from our systems on the 8th for the upcoming month's service and are payable on the 20th.  All monthly fees are due and payable on the 10th day of the month. A late fee of 10% will be assessed after the 20th and disconnections will occur on the 25th of the month at 10:00 am if not paid in full. A $25.00 re-connect fee will be assessed on the day of account disconnects. Billing notifications are sent via email. We do NOT accept cash or checks. For questions regarding billing, please contact City Hall at 417.967.3348

Step 7 - To manage your account, pay your bill, or submit a trouble ticket, navigate to https://customerportal.houstonmo.org/.

Residential Packages (monthly)

Bronze Package: - 25 Mbps @ $30.00

Silver Package - 50 Mbps @ $55.00

Gold Package - 100 Mbps @ $70.00

Platinum Package - 1 Gbps @ $90.00

Residential ONT (Router) Rental Fee: $3.00

Business Packages (monthly)

Basic Package - 50 Mbps @ $75.00

Bronze Package - 100 Mbps @ $125.00

Silver Package - 250 Mbps @ $170.00

Gold Package - 500 Mbps @ $210.00

Platinum Package - 1 Gbps @ $250.00

Business ONT (Router) Rental Fee: $5.00

Additional Information:

Static Public IP Addresses: Customers who do not have unique IP needs will be assigned a standard private DHCP IPV4 address. IP blocks are available in a /30 (4 IP addresses) - $12.00, /29 (8 IP addresses) - $24.00, and a /28 (16 IP addresses) - $48.00.

Wi-Fi Beacon Extenders: Customers who inhabit a larger facility may have a need more wireless coverage.  The City of Houston offers a Wi-Fi Beacon that is designed to cover up to an additional 2,000 sq. ft. Beacons are an extra $3.00 per month.

Note regarding speed tests and bandwidth availability

Internet speeds for residential users are considered "best effort" meaning that speeds are "up to 1 Gbps". When running speed tests, ensure that a wired cable is plugged in as wireless speeds can vary due to numerous factors. Additional information can be found on this via our Fiber FAQ page located at https://houstonmo.org/fiber-faq/.

Internet speeds for commercial customers are in a tiered system that grants priority to the business/commercial customer over residential customers. We are not able to offer guaranteed Service Level Agreements at this time.